
Advice
Advice and guides
Six short guides answering the things people actually ask before arranging a collection. No sales pitch, and where the council route is the better option they say so.
Guides
Start here
Written to be useful whether or not you ever call us. Waste is a straightforward subject made confusing by rules that vary between councils and a trade with its own vocabulary.

Council Waste Services: What Is Covered and What Is Not
Where the council collection ends and a private collection begins, and why some items are never in the bin round.
Read the Council Waste Services guide
Types of Waste Collection, and Which One You Actually Need
Kerbside, bulky, garden, commercial and on-demand collections compared, so you can tell which fits the job.
Read the Types of Collection guide
Where Your Waste Actually Goes
What happens after the van leaves: sorting, the materials that genuinely recycle, and what residual waste means.
Read the Recycling and Disposal guide
Your Bin Was Missed: What to Do Next
The order to do things in when a collection is skipped, and the point at which it is worth arranging your own.
Read the Missed Bin Collection guide
Skip or Man and Van? An Honest Comparison
Cost, permits, access, time and labour weighed up, including the jobs where a skip is genuinely the better answer.
Read the Skip or Man and Van guide
Duty of Care and Waste Transfer Notes
Why the person who produced the waste stays responsible for it, and the checks worth making before anyone loads a van.
Read the Duty of Care guideQuick answers
If you read nothing else
The three things worth knowing before you arrange any collection, from anybody.
- 1Tell us what you have and where it is
- 2We give you a price for the job
- 3We load it and clear the space
Lines are open Monday to Friday, 9am to 5pm. Messages sent outside those hours are answered the next working day.
Tell us what needs clearing
Send over a rough idea of what you have, or a photo from your phone, and we will come back with a price for the job. There is no obligation to go ahead.
